RETURN AND REFUND POLICY

At Forcelek Store, we genuinely care about your complete satisfaction with every purchase. Our return and refund policy is designed to be fair, transparent, and customer-friendly.

Return Window

We gladly accept return requests within 7 days of your order delivery. This timeframe allows you sufficient opportunity to inspect your purchase while ensuring efficient processing for all our valued customers.

Please note: Returns cannot be processed after the 7-day period, in order to maintain quality standards and inventory management.

Our Refund Process

Step 1: Return Inspection
Once we receive your returned item, our quality team carefully inspects it and promptly sends you an email confirmation regarding the return status.

Step 2: Refund Approval
After inspection, we will inform you via email whether your refund has been approved or requires further clarification.

Step 3: Payment Processing
Approved refunds are processed within 4–5 business days and credited directly to your original payment method.

If Your Refund is Delayed

We understand the importance of receiving your refund promptly. If you haven’t received it, please:

  1. Check Your Account: Review your bank statement or payment method

  2. Contact Your Bank: Some institutions may have processing delays

  3. Reach Out to Us: Email us at ENTERPRISESFORCELEK@GMAIL.COM if the issue persists

Our customer service team is always ready to assist you in tracking your refund status.

Sale Items Policy

Sale items and discounted products are not eligible for refunds. This policy helps us continue offering attractive discounts while maintaining sustainable business operations.

Regular-priced items remain fully eligible for our standard refund process.

Product Exchanges

We gladly replace items that arrive defective or damaged during shipping. Our commitment is to ensure you receive products in perfect condition.

Exchange Process:

  1. Email us at ENTERPRISESFORCELEK@GMAIL.COM with your order details

  2. Our team reviews and approves eligible exchange requests

  3. Approved exchanges are processed within 4–5 business days

Contact Our Customer Care

For any questions about returns, refunds, or exchanges, please contact our dedicated support team:

Email: ENTERPRISESFORCELEK@GMAIL.COM

We are committed to responding promptly and resolving any concerns with care and professionalism.

Thank you for choosing Forcelek Store. Your satisfaction is our priority, and we appreciate your understanding of our return policy, designed to serve all customers fairly.

Cancellation Policy

Order Cancellation Policy – Forcelek Store

At Forcelek Store, we understand that plans can change. Our cancellation policy is designed to be fair and transparent for all our valued customers.

Cancellation Window

You may cancel your order within 12 hours of purchase, provided it has not been packed or shipped.

How to Cancel

Please email us with your cancellation request:

Cancellation Charges

  • Handling Fee: 5% of order value or ₹50 (whichever is higher)

  • Shipping Charges: Additional deduction if the order has already been dispatched

  • Refund: Processed within 4–5 business days

When Cancellation Isn’t Possible

Orders cannot be cancelled if they have been:

  • Packed or dispatched from our warehouse

  • Placed more than 12 hours ago

Need Help?

For cancellation assistance, contact us at ENTERPRISESFORCELEK@GMAIL.COM.
We respond within 2–4 hours during business hours.

Thank you for choosing Forcelek Store. We appreciate your understanding of our policy, designed to serve all customers efficiently.